Submit Info
Fill in company information, issue details, and the customer identifier needed for lookup.
After-Sales & Technical Support
For LiTime B2B customers, submit after-sales issues or technical questions here. Provide your company information and at least one customer identifier so our team can confirm your record and follow up faster.
After-Sales Request
For product issues, shipping damage, missing parts, replacement, return, or warranty-related support.
Technical Support
For installation, wiring, compatibility, charging, BMS, Bluetooth, system setup, or troubleshooting questions.
Click a service type to switch the request form below.
After-Sales Handling Process
Initial Review
LiTime reviews your submission and checks the related order or sales contact record.
Internal Follow-up
Support, sales, or technical teams coordinate the next step based on your request type.
Email Reply
We reply with troubleshooting advice, handling options, or a request for extra information.
FAQ
How soon will I receive a reply after submission?
LiTime will review your request and follow up as soon as possible. The exact response time may vary by region, issue type, and the information provided.
Can I submit the form if I do not have an order number?
Yes. You can provide your LiTime sales representative instead. The form requires at least one of the two: order number or LiTime sales representative.
What is the difference between after-sales request and technical support?
After-sales request is for product issues, shipping damage, missing parts, replacement, return, or warranty-related handling. Technical support is for installation, wiring, compatibility, charging, BMS, Bluetooth, system setup, or troubleshooting questions.
Can I upload photos or documents?
You can paste a shared image, video, or document link in the file link field. If direct file upload is required, LiTime can provide the proper follow-up channel.
Not Sure Which Option to Choose?
If you are unsure whether your case belongs to after-sales service or technical support, submit the closest option and describe your situation. The LiTime team will route it internally.